1. What is personal information?

Personal information in our company refers to an individual’s name, date of birth, e-mail address, or other personally identifiable information.

2. Obtaining information

We may ask you to provide us with personal information in the following cases:. This information is used for user confirmation and inquiry when using the service.

・When purchasing or subscribing to our company’s products and services
・When you apply for any of our services
・When you answer our questionnaire
・When you apply for a monitoring program that we offer
・If you wish to subscribe to any of our email newsletters

In the above case, please provide your email address and other necessary personal information.

3. Disclosure of personal information

As a general rule, we will not disclose your personal information to third parties without your permission. However we may provide your information to third parties for the following cases,

・Use for outsourcing business

We may deposit or provide personal information to the minimum extent necessary to operate under the strict control of our company when we entrust our business to an external company in order to process personal information, provide products, services, documents or information to customers, or conduct a campaign questionnaire or audit.

・Inquiries to credit card companies and other financial institutions

When you purchase products or use the service, we may ask your credit card number and your name to a credit card company, a consumer credit company or other financial institution for the purpose of payment.

・Use based on laws and regulations

If we are compelled by a court, administrative agency, regulatory agency or other public entity to provide information to a third party on legal grounds or in the interest of the public, we may disclose your information if we have no reasonable grounds to refuse to do so and it is difficult to obtain your consent.

4. Method of requesting disclosure

At your request, we will send you an application form prescribed by our company. Please send it to our company with a copy of one of the following documents attached. (* If your permanent address is written on it, please paint it black.)

・Driver’s license, Health insurance card, Pension book or Passport

If the request is made by an agent, please enclose the following documents in addition to the above documents.

(1) In the case of a legal representative (person with parental authority or adult guardian), one of the following documents as proof of legal representative.

1. A copy of the family register 2. A copy of the health insurance card with the dependents entered 3. A certificate of registered matters

(2) In the case of a proxy, a letter of attorney (with the actual seal of the proxy) and a certificate of the proxy’s seal impression.

(3)Identification document of the agent (If your permanent address is written on it, please paint it black.)

・Driver’s license, Health insurance card, Pension book or Passport


For requests of disclosure, we charge a fee of JPY1,000 per application, so please enclose a postal money order of JPY1,000 in the application. *If the fee is insufficient or not enclosed, we will inform you, however if you do not pay within the specified period, we will assume that you did not request disclosure.

Purposes of use of personal information obtained through requests for disclosure, etc.

Personal information obtained in connection with a request for disclosure shall be handled only to the extent necessary to respond to the request for disclosure.

5. Use of Cookies

Our website may use cookies to enhance the information and services we provide and to make it more convenient for you to use. We do not use cookies to collect personally identifiable information about you unless you have given us your permission to do. If you are uncomfortable with the collection of information using cookies, you can set your browser to refuse cookies. However please note that the service may not function properly depending on the content.

6. Secure management of personal information

We will take all necessary and appropriate measures to prevent the leakage, loss or damage of the personal information we handle and to ensure the safe management of other personal information.

7. Disclosure and correction of personal information

We will promptly disclose such personal information when requested by the individual or his/her representative. In that case, if the identity of the user cannot be confirmed, or if the purpose of use is not clear, we will not disclose the information.

If there is an error in the contents of your personal information and you request correction, addition, or deletion, we will investigate and promptly respond to these requests. In that case, if we cannot confirm your identity, we will not accept these requests.

If you wish to confirm, correct, add, stop or delete any of your personal information, please contact us at

Business Operation: General Agency Co., Ltd.
Head of Operation: Ryo Takeuchi
Address: 14 Gosaida, Makishima-Cho, Uji City, Kyoto 611-0041, Japan
TEL: 0774-26-8871